1. General terms

This Privacy Policy describes how PT Balilook Indonesia Travel (hereinafter referred to as the "Operator", "we") collects, uses, stores, and protects the personal data of users on the website https://balilooktravel.com/.
We respect your privacy and process data in accordance with the laws of Indonesia (including the Personal Data Protection Law – UU PDP) as well as international standards such as the GDPR. This Policy applies to all users of our website.

2. Definitions

• Personal Data — information that directly or indirectly identifies an individual (e.g., name, email, phone number).
• User — any person using the website.
• Data Processing — any action with personal data, including collection, storage, use, transfer, deletion, etc.
• Anonymized Data — data that does not allow the identification of a user without additional information.

3. What Data We Collect
We may collect:

• First and last name
• Email address
• Phone number
• Anonymized usage data (via cookies and analytics systems such as Google Analytics)

4. Purposes of Data Processing
We use personal data for:

• Responding to inquiries and providing services
• Sending informational and marketing communications (only with consent)
• Improving website quality and user experience

You may opt out of newsletters at any time by contacting us at balilook.info@gmail.com

5. Legal Basis for Processing

We process personal data only when voluntarily provided by users through forms on the website. By submitting data, you consent to this Privacy Policy.
Anonymized data is processed if allowed in the user’s browser settings (e.g., cookies enabled).


6. Collection, Storage, Transfer, and Other Processing Procedures
We take all necessary technical, legal, and organizational measures to protect personal data from leaks, unauthorized access, and other risks.
Your data will not be shared with third parties without your consent, unless required by law.
You may request access to, correction, or deletion of your data by contacting us at balilook.info@gmail.com


7. Cross-Border Data Transfer
If data is transferred outside Indonesia, we ensure that the recipient country provides an adequate level of data protection or obtain your explicit consent in advance.


8. User Permissions

Users have the right to access their personal data, request corrections, deletion, and restrict processing. Users may also object to certain processing activities.
To exercise your rights, please contact: balilook.info@gmail.com

9. Complaints

If you believe your personal data is being processed unlawfully, you may file a complaint with the relevant supervisory authority or contact us directly to resolve the issue.

10. Retention Periods

We store personal data only as long as necessary to fulfill the purposes of processing. After this period, the data will be deleted or anonymized in accordance with legal requirements.


11. Final Provisions
You may request clarification regarding the processing of your personal data by contacting us at balilook.info@gmail.com
This document may be updated. The Policy remains in effect until replaced by a new version.
The current version of the Policy is publicly available at: https://balilooktravel.com/agreement